Shipments, Replacements/Exchanges and Refund

Special Low Worldwide Shipping Rates

Thanks to economies of scale, you enjoy huge benefits of our special low worldwide shipping rates because we purchase our products in large quantity directly from the manufacturers.

Our shipping rates apply worldwide and they're separated from the product price due to factors in weight, volume and delivery location.

Shipments

Most in-stock items generally ship from our fulfilment center within 2 business days ("Business days" are Monday-Friday, excluding holidays) after receipt of payment via our designated carriers with neither tracking nor drop-off signature. Please note that although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

Shipping rates include handling & packing fees as well as postage costs and apply to each item. Handling fees are fixed, whereas transport fees vary according to total weight & volume of the shipment and your delivery address.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

All import duties, import fees, customs fees, license fees and any other fees and/or taxes associated with importing our products into your country is the responsibility of you, the buyer. If for any reason you do not accept the shipment when it arrives, you will still be responsible for paying your bill with us.

Replacements/Exchanges

If you received a damaged or defective item, you may request for a replacement of the exact item within 14 days of delivery. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

All items returned must be still in original packaging.

Refund

You may return most new, unopened items sold and fulfilled by WELLRACOM SINGAPORE PTE LTD within 14 days of delivery for a full refund.

Refund process usually takes about 2-3 business weeks. Most refunds are fully refunded in 3-5 business days after we receive and process your return.


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